ServiceNow Applications
IT Service Management
IT Service Management (ITSM) is a strategic approach to designing, delivering, managing, and improving the way IT is used within an organization. It focuses on aligning IT services with the of the business, ensuring that the right processes, people, and technology are in place to deliver value. By implementing ITSM best practices, organizations can enhance efficiency, reduce costs, and improve customer satisfaction. EmbracingSM can lead to a more agile and responsive IT environment, ultimately driving business success.
IT Operations Management
ServiceNow ITOM is used by Customers to get Visibility of end-to-end IT infrastructure and automatically maps it to your digital services, creating a complete, accurate, and up-to-date record in your ServiceNowCMDB.
HR service Delivery
HRSD Every day, employees face challenges that hinder their productivity. They waste valuable time navigating through a maze of systems, struggling to find the right answers and the support they need. Meanwhile, HR agents are bogged down by inefficient processes.
Strategic Portfolio Management
Strategic portfolio management (SPM) encompasses a range of business capabilities, processes, and technological support aimed at enabling organizations to continually develop portfolios of strategic solutions and options. Used correctly, these options are capable of improving how the organization allocates its finite resources toward enterprise-wide business strategies.
Customer Service Management
ServiceNow Customer Service Management (CSM) enhances every aspect of the customer lifecycle. CSM accelerates self-service resolution capabilities so customers can quickly resolve issues when they want and via their preferred engagement channel. It automates customer operations processes across the organization to facilitate frictionless collaboration among teams in provision of timely and tailored support.